WhatsApp away and auto-reply messages are a great way to let your customers know that you're not available to respond immediately, and when you can expect to hear back from you. They can also be used to provide customers with helpful information, such as your business hours or frequently asked questions.
When writing your away and auto-reply messages, it's important to be clear, concise, and professional. You should also make sure that your messages are consistent with your brand identity.
Here are some tips for writing the best WhatsApp away and auto-reply messages:
- Start with a friendly greeting. Let your customers know that you appreciate their message and that you will respond as soon as possible.
- Be clear and concise. State that you are not currently available and when you expect to be able to respond.
- Provide helpful information. If you have specific business hours, include them in your message. You can also include a link to your FAQ section or other helpful resources.
- Be professional and friendly. Make sure that your messages are consistent with your brand identity. Avoid using slang or informal language.
- Proofread your messages carefully. Make sure that there are no errors in grammar or spelling.
Benefits of using away messages on WhatsApp Business
- Set expectations and inform customers that you are temporarily unavailable. Away messages can help to set customer expectations by letting them know that you are not currently available to respond to their messages. This can help to reduce frustration and avoid any misunderstandings.
- Communicate when the business can be reached again for support. Away messages can also be used to communicate when the business will be available again for support. This can help to reassure customers that they will not be left unattended.
- Offer alternative communication channels through which real-time support can be obtained. Away messages can also be used to offer customers alternative communication channels through which they can obtain real-time support, such as a phone number or email address. This can be helpful for customers who need immediate assistance.
- Assure customers that they’re heard and not left unattended. Away messages can also be used to assure customers that their messages have been received and that they will be responded to as soon as possible. This can help to improve customer satisfaction and loyalty.
- Prevent new leads or revenue-generating opportunities from slipping away. Away messages can also be used to prevent new leads or revenue-generating opportunities from slipping away. For example, you can use an away message to let customers know that you are unable to respond immediately, but that you will contact them the next business day. This can help to keep customers engaged and interested in your products or services.
In addition to these benefits, away messages can also be used to promote special offers or events, or to provide customers with helpful resources, such as links to your FAQ section or knowledge base.
Here are some examples of effective WhatsApp away and auto-reply messages for businesses:
Away messages
- We're currently away from our desks, but we'll get back to you within 24 hours.
- We're currently closed, but we'll be back open on [date] at [time].
- We're currently out of the office for a meeting, but we'll check our messages regularly and get back to you as soon as we can.
- We're currently unavailable, but we'll be back online on [date] at [time].
- Thanks for your message! We're currently away from our phones, but we'll get back to you as soon as we can.
- We're currently on vacation, but we'll check our messages periodically and get back to you as soon as we can.
Auto-reply messages
- Hi! Thanks for your message. We've received it and will get back to you as soon as possible.
- Hi! We're currently experiencing a high volume of messages and may not be able to respond immediately. We'll get back to you as soon as we can.
- Hi! We're currently closed, but we'll be back open on [date] at [time].
- Hi! We're currently on vacation, but we'll be back online on [date].
- Hi! We're currently out of the office for the holidays, but we'll be back online on [date].
- Hi! We're currently only able to respond to messages during our business hours, which are [times].
Auto-reply messages for specific inquiries
- Hi! Thanks for your inquiry about [topic]. We'll get back to you with the information you requested by [time].
- Hi! Thanks for your order. We'll confirm your order as soon as possible.
- Hi! Thanks for your ticket. We'll review your ticket and get back to you as soon as possible.
- Hi! Thanks for your feedback. We appreciate your input and will use it to improve our services.
- Hi! Thanks for your question about [topic]. You can find more information about [topic] in our FAQ section: [link]
You can also use your WhatsApp away and auto-reply messages to provide customers with self-help resources, such as links to your FAQ section or knowledge base. For example:
- Hi! Thanks for your message. We're currently experiencing a high volume of messages and may not be able to respond immediately. In the meantime, you can find answers to common questions in our FAQ section: [link]
- Hi! We're currently closed, but we'll be back open on [date] at [time]. In the meantime, you can find self-help resources on our website: [link]
- Hi! Thanks for your message. We're currently experiencing a high volume of messages and may not be able to respond immediately. In the meantime, be sure to RSVP for our upcoming webinar on [topic]! Learn more here
By following these tips, you can write WhatsApp away and auto-reply messages that are informative, helpful, and professional. This will help to ensure that your customers have a positive experience with your customer support team.