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Ridiculously easy WhatsApp Business Software, APIs & Integrations


For customer omni-channel live chat, bulk WhatsApp messaging, transactional chatbots and frontline employee communication. We are experts in Retail, Manufacturing, Transport and Logistics, Aviation, FMCG, Agriculture, Contact Centre, BPO & IT Industries.

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Trusted by the global brands you know
Pepkor
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Syntell
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What is Chat Inc?

Chat Inc is a comprehensive customer engagement platform built to harness the power of WhatsApp. Our integrated suite of tools and services empowers businesses to seamlessly connect with their customers as well as their employees through WhatsApp. Ultimately enhancing Marketing & Sales, Customer Experience as well as Employee Experience.

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A True WhatsApp Ecosystem

Welcome to our advanced WhatsApp system – not just a messaging platform but a complete CRM solution. Manage your WhatsApp database effortlessly, deliver targeted broadcast messages, engage in direct one-to-one communication, and efficiently handle your WhatsApp bots. Easily segment and tag your audiences for personalised communication. Experience streamlined, innovative communication with Chat Inc – where efficiency meets innovation.


Plus
Centralized CRM for WhatsApp

Our cloud-based CRM serves as the beating heart of your customer interactions. Every conversation, every detail, all in one place. Seamlessly manage customer interactions, preferences, and history, ensuring a personalized touch in every engagement. Say goodbye to scattered data and hello to organized, actionable insights.

Plus
One-on-One Messaging Excellence

Forge genuine connections with your customers through our intuitive one-on-one messaging interface. Instantly respond to queries, offer tailored recommendations, and resolve issues in real-time. Deliver an unparalleled experience, building trust and loyalty one chat at a time.

Plus
Broadcast Campaign Mastery

Empower your business with the ability to craft and execute broadcast campaigns with precision. Our platform enables you to target specific audience segments, schedule messages, and analyze campaign performance effortlessly. For sales and marketing we will help you boost your reach, drive engagement, and watch your conversions soar. For employee experience we will help you drive inclusion and streamline communications.

Plus
Automate your engagements

Build simple or highly complex interactive Chatbots that drive digital commerce and enable business process automation. We have a wealth of experience in building out automated experiences within various sectors. Whether it's sales support, appointment scheduling, FAQs or highly integrated business process automations like credit applications and account management, our platform and expertise will let you design and build bots that enhance operational efficiency, increase conversion and improve customer satisfaction.

Turn your WhatsApp interactions into  extraordinary  business experiences.

Explore our comprehensive suite of services tailored to enhance your customer

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Broadcast

Send laser targeted and personalized interactive chat commerce and marketing campaigns.

Proactive
proactive for Zendesk

Send and track proactive one-to-one or bulk WhatsApp templates directly from the agent workspace!

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Automate

Build simple or highly complex interactive Chatbots that drive digital commerce and enable business process automation.

Live
Live

An all-in-one power packed Omni-channel chat commerce and live chat solution for your support staff.

WhatsApp
80 %
gmail
30 %
sms
10 %

Epic open rates
Get noticed with unbeatable read rates on WhatsApp.

Chat Inc  built  for your industry

Chat Inc is dedicated to providing your industry with top-notch solutions for fostering growth-oriented communications in your business. If you're aiming to eliminate friction from your daily client and employee interactions, consider WhatsApp as the ideal solution.


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Events

Seamless communication with potential and confirmed event attendees. Engage and inform attendees effortlessly, boosting sign-ups and elevating event experiences.

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Retail

Unlock the power of WhatsApp in retail to deliver personalized experiences by sharing tailored product recommendations and real-time assistance. 

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Coming Soon

We are constantly broadening our range of services and exploring new frontiers to extend our innovative solutions to.

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Employee Coms
Factory Workers

Streamline communication with your factory workers on the app they already use and prefer. Enhance engagement, instantly share critical communications, improve operational efficiency & enhance your employee experience.

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Employee Coms
Truck Drivers

Streamline communication with your truck drivers on the app they already use and prefer. Enhance engagement, instantly share critical communications, improve operational efficiency & enhance your employee experience.

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Employee Coms
Frontline Workers

Streamline communication with your frontline workers on the app they already use and prefer. Enhance engagement, instantly share critical communications, improve operational efficiency & enhance your employee experience.

Our clients say it best

We always aim to fulfill our clients aspirations. So that there will be shortcomings in their path.


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Call Centre Manager
Woolworths

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The need to engage with your organisation and customers on various channels has become ubiquitous.  You need to partner with an organisation that understands this and that has the ability to deliver at scale and with the necessary speed with the correct commercial offerings. 

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Business Applications
Varsity College

Thank you so much for all the support from the Chat Inc team.
You have been an absolute dream to work with, and the service you provided was unmatched!

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Marketing Executive
YDx

Great customer support from beginning to end of the process. Your whole team are really informed and go the extra mile at every stage. The platform itself has been such a positive experience in making our business more effective. We have seen such an increase in figures in just 2 weeks of using WhatsApp in our business.
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Credit & VAS Operations
TFG
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As a long-standing founding customer, I can testify to the success enjoyed in utilising their services. In an ever-changing world, tech-savvy customers demand businesses engage them on their preferred platforms, Chat Inc has ensured that we continue to stay relevant players in the game.  

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Credit & VAS Operations
Mr. Rent Italia
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Chat Inc Proactive is the best WhatsApp App in Zendesk. It was easy to install, and our agents were able to get started right away. We love that it has been designed with the user in mind, making it a pleasure to work with. We tried a few other apps, and this one came out on top!

Hit play to explore the endless capabilities

Explore how Woolworths have pioneered their cust9omer engagement with the power of flow within their business, enhancing not only their customer journey but improving on their employee friction.

Read our latest blog posts👉

How to Write the Best WhatsApp Away and Auto-Reply Messages for Business
By Chat Inc Resource Team 29 January 2024

WhatsApp away and auto-reply messages are a great way to let your customers know that you're not...

Read More
Best Practices for Using WhatsApp for Customer Support
By Chat Inc Resource Team 29 January 2024

WhatsApp is a popular messaging app that businesses can use to provide customer support. It's a...

Read More
Customer Support Technologies and Software
By Chat Inc Resource Team 30 January 2024

Customer Support Technologies and Software

Customer support is essential for any business that...

Read More
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Interested?
Let's get in touch!

Book a demo or walkthrough with our solutions team
and unpack your business potential today