WhatsApp MarketingCustomer ExperienceEmployee Experience

1 click to
reach every employee, instantly

Meet the WhatsApp Communication Platform that transforms how your team connects, collaborates, and grows. Ensuring every employee feels informed, valued, and part of the team.

See FLEX IN ACTION
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The WhatsApp Employee Experience platform that helps you...

Boost Employee Retention
Enhance Onboarding
Reach Frontline Employees
Support Employees
Empower Managers
Increase Productivity

Boost Employee Retention

Keep your team committed with a solution that elevates every moment at work.
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Bespoke check-ins that make every employee feel truly valued.
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Dynamic rewards that celebrate wins and spark ongoing enthusiasm.
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Intuitive growth updates that chart clear career paths.
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Predictive insights that spot challenges and empower swift action.
SEE FLEX IN ACTION
WATCH DEMO
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We go beyond expectation

and help your business achieve...

90% adoption rate for WhatsApp comms
35% improvement in collaboration
30% reduction in absenteeism
70% increase in survey participation
60% improvement in compliance with policies
45% higher feedback survey response
50% faster onboarding using WhatsApp
55% increase in self-service adoption
50% decrease in HR resolution time
3x faster response time to inquiries
65% reduction in HR workload
70% increase in internal communication efficiency
40% improvement in employee satisfaction
12% increase in average order value (AOV)
35-50% increase in customer lifetime value
70% improved brand perception
63% lead-to-conversion rate
50% increase in merchandise sales
3x increase in repeat customers with WA
5x increase in inquiries from customers
28% lead-to-conversion rate
300% ROI from segmented marketing messages
500% increase in lead generation with chatbots
68% repeat customer rate using WhatsApp
85-95% open rate for marketing comms
5% conversion rate through WhatsApp
15-20% click-through rate (CTR) to website
1,500-2,500% return on campaign spend (ROCS)
0.3-0.6% opt-out rate with WhatsApp

WhatsApp EX for industries you know and love

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whatsapp marketing for industries you know and love, arrow right
retail & e-commerce, retail & e commerce industry
Retail & E-commerce
logistics & supply chain, logistics industry
Logistics & Supply Chain
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FMCG
manufacturing, manufacturing industry
Manufacturing
remote work, remote work industry
Remote Work
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Travel
education & training, education and training industry
Education & Training
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Hospitality
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Healthcare & Telemedicine

WhatsApp API Solutions
for Every Touchpoint

Chat with Employees

Chat with Customers

Automate Inquiries

Integrate with Zendesk

flEX

Platform
The dynamic tool that transforms internal communication into an engaging, inclusive experience.

Why employees trust flEX:
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Stay Connected:
Celebrate every milestone and event with messages that make every team member feel truly valued.
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Instant Learning:
Access essential training, resources, and guides effortlessly to empower continuous growth.
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Always in the Loop:
Receive clear, timely updates that ensure no one ever misses a beat.
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Effortless Onboarding:
Enjoy a smooth, intuitive onboarding process that makes joining the team stress‑free.
I WANT THIS POWER
SHOW ME MORE
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Live

Platform
Streamline communication, eliminate silos, and enable your teams to excel with a unified platform.

Why support teams trust Live:
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Unified Collaboration:
Integrate multiple channels into one central hub, ensuring every voice is heard.
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Effortless Escalation:
Flag and escalate issues seamlessly so that critical challenges receive immediate attention.
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Smart Knowledge Sharing:
Tag conversations, share notes, and key threads to build a rich, easily accessible knowledge base.
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Smooth Handoffs:
Ensure seamless transitions between team members with complete conversation histories and context.
I WANT THIS POWER
SHOW ME MORE

Automate

Service
Convert everyday routines into engaging, efficient interactions with our intelligent chatbot solutions.

Why employees trust Automate:
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Direct HR Access:
Instantly view payslips, submit leave requests, update details, and access policies, all in one place.
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Hassle-Free Onboarding:
Guide new hires through a clear, step‑by‑step automated journey that sets them up for success.
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Prompt Issue Resolution:
Enable staff to quickly log tickets, reset passwords, and address common issues.
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Individual Training Assistance:
Deliver targeted training modules, timely reminders, and interactive follow-ups designed for growth.
I WANT THIS POWER
SHOW ME MORE
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Proactive

Zendesk App
Integrate WhatsApp into your support workflows, driving renewed engagement and business growth.

Why Zendest users trust Proactive:
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Initiate Conversations:
Send WhatsApp messages directly from Zendesk, start interactions before customers even submit a ticket.
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Revive Interactions:
Quickly reopen closed WhatsApp tickets to re-engage customers and resolve issues promptly.
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Scale Outreach:
Broadcast targeted WhatsApp campaigns using Zendesk tags, reaching key segments with precision.
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Interactive Templates:
Utilise rich media and quick-reply buttons in messages to enhance interactivity and customer engagement.
I WANT THIS POWER
SHOW ME MORE

Need a Marketing boost?

Join a thriving client list today!
>2000%
ROI
A retail client sought to boost engagement & assess WhatsApp's ROI using vouchers & a pilot rewards program.
Download Case Studyarrow-right
flEX
Automate
Retail
Marketing
14%
sales lift
A retail client needed a way to boost sales, drive conversions & see a better ROI.
Download Case Studyarrow-right
flEX
Retail
Marketing
335%
ROI
A retail client needed a way to increase engagement with their vouchers to drive conversions & ROI
Download Case Studyarrow-right
flEX
Retail
Marketing

Try flEX for yourself

Take back control of your employee comunication with a solution that just makes your life easy! Oh and it's FREE to sign-up and play in platform. No CC required.
Start free trial now arrow-right

We’ll help you along your WhatsApp journey

See what lies ahead in your WhatsApp journey or explore our knowledgebase and find the answers you need to be successful.

BOOK
A CALL

More

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Talk.

Chat Inc helps you talk the talk so you can walk the walk confidently. Know your message resonates each and every time you hit send.

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Smiles.

When you well so do we and we know the most valuable currency is smiles when it comes to your staff.

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Wins

We help you understand your employees by providing a platform to mould your teams and staff to the perfect fit.

Have an EX question?
We've got you.

General
Pricing
Trials
Onboarding
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Is chat inc a good fit for frontline communication?
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How does Chat Inc improve employee onboarding and transitions?
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How do I keep employees engaged and aligned across regions?
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Can I track the effectiveness of my internal communications?
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What tools help resolve internal employee queries faster?
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What results can I anticipate?
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Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
Is there a free trial available?
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Yes, there is a free 14-day trial for our Zendesk app - Proactive.
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
person-simple-bike
What results can I anticipate?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
ph-clock-countdown
How long will onboarding take?
caret-circle-down
Customers today expect brands to reach out with individualized messages in real time, and they want to feel like the brand truly understands their needs. It’s about more than just sending a message—it’s about showing you’re speaking directly to them.  It’s about more than just sending a message
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