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Chat Inc
for Frontline Workers


Streamline communication with non-email-accessible frontline workers. Enhance engagement, relay critical updates, and bridge communication gaps, fostering a cohesive and efficient work environment while boosting employee morale.

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Trusted by the global brands you know

Improve your staff communications
with WhatsApp.

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Effective Communication Beyond Email Limitations

Our product revolutionises communication by leveraging WhatsApp, ensuring crucial messages reach frontline workers, even without access to company email. This enables seamless and instant communication, eliminating the need for expensive email inboxes.

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Real-time Updates for Efficient Task Management

Experience streamlined operations with our solution that facilitates real-time updates on store/service assignments, task priorities, and schedule changes through WhatsApp. Frontline workers stay well-informed, enhancing their ability to manage tasks efficiently and respond promptly to dynamic changes.

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Remote Support for Uninterrupted Operations:

Our solution enables remote support and delivers troubleshooting tips promptly through WhatsApp, allowing frontline workers to address issues effectively without disruption. This ensures continuous operations and minimizes downtime.

Frontline Message Examples Stack

 

Cloud Based CRM for WhatsApp

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Clod based WhatsApp CRM

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Ready to go Template Library

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Template Library

Manage and create target lists within the CRM

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Contact Manager

Ensure your campaigns are converting with Insights & Analytics

 

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Real Time
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Feedback

Superior  Staff
Communications
with WhatsApp®

  1. Accessibility:

    Most frontline workers may not have regular access to email or laptops. WhatsApp, being a mobile messaging app, ensures that communication is accessible to them wherever they are.

  2. Cost-Effective:

    WhatsApp is a cost-effective solution, eliminating the need for expensive email systems. This is particularly beneficial for industries with budget constraints.

  3. Instant Communication:

    Frontline environments often require real-time communication. WhatsApp's instant messaging feature allows for quick dissemination of information, ensuring that workers receive important updates promptly.

 

See what you can do with
Chat for Workers

Empower your customer process with proactive today. Choose the best option to always stay ahead.

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Connect with us and schedule a personalised demo

The Power of WhatsApp inside Zendesk Agent

With Chat Inc Proactive, anticipate customer needs and respond promptly, all from one centralized platform.

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Start New Converstations

Proactively send WhatsApp Templates to customers without an open ticket in Zendesk.

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Re-open WhatsApp Tickets

Re-open WhatsApp tickets that have closed due to the 24 hour conversation window.

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Bulk Messaging

Broadcast bulk WhatsApp Campaigns synced directly with your Zendesk contacts (via tags).

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Interactive Messaging

Send WhatsApp messages that contain quick reply buttons, images, documents and variables.

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Ticketing Automation

Automatic ticket creation when users reply to your WhatsApp template messages.

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Tracking & Reporting

Measure performance of one to one and blast campaigns with tracking and analytics.

Software Packages & Pricing

We offer simple pricing plans. Annual and monthly pricing, find a plan that best suits your needs.

One to One

$ 49 pm

  • Send one-to one Proactive WhatsApp Notifications

  • 20 Agents

    20 Agents

  • 20 Agents

    $2 per additional agent per month

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    Re-open Individual WhatsApp Tickets

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    Proactively Message a Customer without a ticket

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    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Blast

$ 149 pm

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    1 User

  • $9 per additional agent per month

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

  • circle-check

    Re-open Individual WhatsApp Tickets

  • circle-check

    Proactively Message a Customer without a ticket

  • circle-check

    Template Manager Dashboard

  • circle-check

    Send Bulk WhatsApp Broadcast Campaigns

  • circle-check

    Integrated with Zendesk Customer Database

Most Popular
Combo

$ 159 pm

  • Everything in one conveniently bundled package, Better Together

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    1 user

  • circle-check

    20 Agents

  • circle-check

    Re-open Individual WhatsApp Tickets

  • circle-check

    Proactively Message a Customer without a ticket

  • circle-check

    Template Manager Dashboard

  • circle-check

    Send Bulk WhatsApp Broadcast Campaigns

  • circle-check

    Integrated with Zendesk Customer Database

One to One

$ 79 pm

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    20 Agents

  • $2 per additional agent per month

  • Send one-to-one Proactive WhatsApp Notifications

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Blast

$ 199 pm

  • CircleWavyCheck-3

    1 User

  • $9 per additional user per month

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Combo

$ 221 pm

  • Everything in one conveniently bundled package, Better Together

  • CircleWavyCheck-3

    1 User

  • CircleWavyCheck-3

    20 Agents

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Explore Our Video Resource

Looking for tutorials or how to guides? Browse the Cha Inc knowledge resource.

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Chat Inc Proactive | Setting up Chat Inc Proactive

Chat Inc Proactive for Zendesk enables you to message your customers directly on WhatsApp from the agent workspace.

Today Anna will be showing you how to set up & configure Chat Inc Proactive from the Zendesk platform.

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Chat Inc Proactive | WhatsApp Customers Directly from the Zendesk Agent Workspace

Chat Inc Proactive One-to-One package for Zendesk enables you to message your customers directly on WhatsApp from the agent workspace.

Today Anna will be showing you how to Create & Send a proactive notification to new and existing customers.

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Chat Inc Proactive | Reopening a WhatsApp ticket in Zendesk

In this tutorial we'll be showing you how to use Chat Inc Proactive to reopen the WhatsApp 24-hour customer care window by sending pre-approved WhatsApp templates to your clients within the Zendesk agent workspace.

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Get Chat Inc for your Workers Today!

Do you have a few more questions?

Is there a trial version?

Yes, there is a 14-day free trial available.

How does Chat Inc Proactive work?

Chat Inc Proactive integrates with Zendesk Agent Workspace and enables you to re-open closed WhatsApp tickets, send WhatsApp Template Messages without an open ticket, manage WhatsApp Template Messages on your Sunshine Conversations Account, and more.

How can I manage WhatsApp Template Messages on my Sunshine Conversations Account?

Chat Inc Proactive provides the ability to create, edit, update, and delete WhatsApp Template Messages directly from your Sunshine Conversations Account. This allows you to maintain and customize your templates as needed.

How do I install Chat Inc Proactive?

Ensure you have all the required add-ons & packages. Then follow this easy tutorial to get setup in a matter of minutes.

What do I need to get started?

You will need:

1. Zendesk Professional or higher (Sunshine Conversations is included)

2. Sunshine Conversations Activated (Speak to your Zendesk Account Executive)

3. Your desired Chat Inc Proactive Package.

4. Be aware of the additional META messaging charges.

Where can I get training videos?

Certainly! You can find all training videos here

Can agents preview WhatsApp templates before sending them?

Yes, agents using Chat Inc Proactive can preview WhatsApp templates within the agent workspace before sending them to customers. This ensures that the message appears as intended.

How can Chat Inc Proactive help me update customers on support issues via WhatsApp?

Chat Inc Proactive enables you to easily update customers on support issues via WhatsApp by sending them proactive WhatsApp Template Messages. This allows for timely and efficient communication.

What access permissions do I need to use Chat Inc Proactive?

To use Chat Inc Proactive, you need admin access to Zendesk Support, admin access to Sunshine Conversations, and Zendesk Chat Messaging enabled. These permissions ensure smooth integration and functionality.

Do I need Zendesk Chat Messaging and Zendesk Chat enabled to use this tool?

Yes, both Zendesk Chat Messaging and Zendesk Chat need to be enabled for you to utilize the full features of Chat Inc Proactive. These components work together to enhance your WhatsApp messaging capabilities.