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Revolutionise Your Customer Experience with Automate: Next-Level WhatsApp Bots for Seamless Interaction


Empower Your Business with Cutting-Edge WhatsApp Bot Building and Seamless Integrations. Elevate Customer Interaction, Optimize Processes, and Stay Ahead in the Digital Era.

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Transforming Pain Points into Seamless Solutions with WhatsApp Bots

 

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Traditional communication methods struggle to capture and maintain customer attention.

Our WhatsApp bots ensure instant and interactive engagement, enhancing the overall customer experience.

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Manual customer support processes are time-consuming and may lead to delays in resolving queries.

WhatsApp bots provide instant responses, resolving common issues efficiently and freeing up valuable time for your team.

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Customers may face difficulties accessing services or information in a timely manner.

Our WhatsApp bots offer 24/7 accessibility, ensuring that customers can get the information they need whenever they need it.

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Integrating new technologies into existing business processes can be complex and disrupt workflows.

Our seamless integration process ensures a smooth transition, enhancing your operations without causing disruptions.

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Effortless Self-Service Solutions

Instantly resolve basic inquiries and diminish first-line support queries. Empower your customers to effortlessly handle simple requests, access account balances, and retrieve statements independently, eliminating the need for external assistance.

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Seamless Transactions

Automate your payments and applications effortlessly. Enable customers to execute payments, submit applications, and share documentation—all within the user-friendly and familiar WhatsApp by Meta interface

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Effortless FAQ Navigation

Provide clients with easy access to information through pre-programmed FAQs, streamlining their search for answers. Eliminate the need for an expensive call center by empowering clients to find information seamlessly

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Connect with us and schedule a personalised demo

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Attract & Engage 
your Audiences with Interactive Messaging

Enthrall your audiences with extraordinary features of Austin theme. Create highly customized pages effortlessly. Austin will definitely make a profound impression on your visitors.

Botflows for all...

Build simple or highly complex interactive Chatbots that drive digital commerce and enable business process automation.

Support
Self-Service

Simple requests solved instantly. 
Reduce first-line support queries where customers can solve simple requests and find resources like account balances & statements without any assistance.

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Transactional

Your payments and applications on autopilot. 
Allow customers to make payments, submit applications and documentation, all in the friendly and familiar interface of WhatsApp by Meta. 

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FAQ

Easy Access to Information.
Enable clients to find information seamlessly with pre-programmed FAQ’s. Eliminating the need for an expensive call centre.

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The Power of WhatsApp inside Zendesk Agent

With Chat Inc Proactive, anticipate customer needs and respond promptly, all from one centralized platform.

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Start New Converstations

Proactively send WhatsApp Templates to customers without an open ticket in Zendesk.

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Re-open WhatsApp Tickets

Re-open WhatsApp tickets that have closed due to the 24 hour conversation window.

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Bulk Messaging

Broadcast bulk WhatsApp Campaigns synced directly with your Zendesk contacts (via tags).

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Interactive Messaging

Send WhatsApp messages that contain quick reply buttons, images, documents and variables.

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Ticketing Automation

Automatic ticket creation when users reply to your WhatsApp template messages.

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Tracking & Reporting

Measure performance of one to one and blast campaigns with tracking and analytics.

Software Packages & Pricing

We offer simple pricing plans. Annual and monthly pricing, find a plan that best suits your needs.

One to One

$ 49 pm

  • Send one-to one Proactive WhatsApp Notifications

  • 20 Agents

    20 Agents

  • 20 Agents

    $2 per additional agent per month

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    Re-open Individual WhatsApp Tickets

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    Proactively Message a Customer without a ticket

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    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Begin Trial
Blast

$ 149 pm

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    1 User

  • $9 per additional agent per month

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

  • circle-check

    Re-open Individual WhatsApp Tickets

  • circle-check

    Proactively Message a Customer without a ticket

  • circle-check

    Template Manager Dashboard

  • circle-check

    Send Bulk WhatsApp Broadcast Campaigns

  • circle-check

    Integrated with Zendesk Customer Database

Begin Trial
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Combo

$ 159 pm

  • Everything in one conveniently bundled package, Better Together

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    1 user

  • circle-check

    20 Agents

  • circle-check

    Re-open Individual WhatsApp Tickets

  • circle-check

    Proactively Message a Customer without a ticket

  • circle-check

    Template Manager Dashboard

  • circle-check

    Send Bulk WhatsApp Broadcast Campaigns

  • circle-check

    Integrated with Zendesk Customer Database

Begin Trial
One to One

$ 79 pm

  • CircleWavyCheck-3

    20 Agents

  • $2 per additional agent per month

  • Send one-to-one Proactive WhatsApp Notifications

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Begin Trial
Blast

$ 199 pm

  • CircleWavyCheck-3

    1 User

  • $9 per additional user per month

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Begin Trial
Combo

$ 221 pm

  • Everything in one conveniently bundled package, Better Together

  • CircleWavyCheck-3

    1 User

  • CircleWavyCheck-3

    20 Agents

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Begin Trial
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Enable Automate for your Business Today!

Do you have a few more questions?

Is there a trial version?

Yes, there is a 14-day free trial available.

How does Chat Inc Proactive work?

Chat Inc Proactive integrates with Zendesk Agent Workspace and enables you to re-open closed WhatsApp tickets, send WhatsApp Template Messages without an open ticket, manage WhatsApp Template Messages on your Sunshine Conversations Account, and more.

How can I manage WhatsApp Template Messages on my Sunshine Conversations Account?

Chat Inc Proactive provides the ability to create, edit, update, and delete WhatsApp Template Messages directly from your Sunshine Conversations Account. This allows you to maintain and customize your templates as needed.

How do I install Chat Inc Proactive?

Ensure you have all the required add-ons & packages. Then follow this easy tutorial to get setup in a matter of minutes.

What do I need to get started?

You will need:

1. Zendesk Professional or higher (Sunshine Conversations is included)

2. Sunshine Conversations Activated (Speak to your Zendesk Account Executive)

3. Your desired Chat Inc Proactive Package.

4. Be aware of the additional META messaging charges.

Where can I get training videos?

Certainly! You can find all training videos here

Can agents preview WhatsApp templates before sending them?

Yes, agents using Chat Inc Proactive can preview WhatsApp templates within the agent workspace before sending them to customers. This ensures that the message appears as intended.

How can Chat Inc Proactive help me update customers on support issues via WhatsApp?

Chat Inc Proactive enables you to easily update customers on support issues via WhatsApp by sending them proactive WhatsApp Template Messages. This allows for timely and efficient communication.

What access permissions do I need to use Chat Inc Proactive?

To use Chat Inc Proactive, you need admin access to Zendesk Support, admin access to Sunshine Conversations, and Zendesk Chat Messaging enabled. These permissions ensure smooth integration and functionality.

Do I need Zendesk Chat Messaging and Zendesk Chat enabled to use this tool?

Yes, both Zendesk Chat Messaging and Zendesk Chat need to be enabled for you to utilize the full features of Chat Inc Proactive. These components work together to enhance your WhatsApp messaging capabilities.