Let’s chat pricing.

A breakdown of the Chat Inc Live platform packages and prices.

Chat Inc Live License Plans

Chat Inc Live Pricing

This is a fixed monthly platform fee for the usage of the Chat Inc Live platform based on the intended functionality you wish to use.

Live Icon-1
Standard

 Up to 8 Agents
2 Channels

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R1,999
/ month
$119
/ month
iconPro
Pro

Standard Package
+ API Access

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R7,499
/ month
$449
/ month
CustomIcon
Custom

100+ Agents


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Contact Sales
Contact Sales

+

Meta Messaging Fees

Meta Messaging Fees

These are the fees charged by Meta directly. This is a per conversation charge (24-hour window), and not per message. Every conversation is a 24-hour window where you (the business and user) can send unlimited messages at no charge.

Marketing Conversations i Marketing conversations are initiated by businesses to promote products or services, such as promotions, offers, or updates.

$0.0000 (USD) 0.00

Utility Conversations i Utility conversations provide information related to a transaction, like delivery status or appointment reminders, initiated by customers.

$0.0000 (USD) 0.00

Authentication Conversations i Authentication conversations help businesses verify the identity of users during situations like account login or recovery.

$0.0000 (USD) 0.00

Service Conversations i Service conversations are customer-initiated to provide customer support, address queries, and improve user experience.

$0.0000 (USD) 0.00

Extras

Package Extras

Expand your Live package with extra agents & channels.

Extra Agent

Add an extra agent license to your Live package

+R199 / month

+$12 / month

Extra Channel

Add an extra channel to your Live package

+R749 / month

+$45 / month

Setup & Onboarding

We will maximize your experience with our comprehensive Setup and Onboarding Service. This service includes platform training, account setup and assistance from an expert customer success hero.

This is a once off fee dependent on the number of agents trained.

< 20 Agents

Setup & Onboarding for less than 20 individual agents.

R4,999

$295

20 - 75 Agents

Setup & Onboarding for a group of 20 to 75 individual agents.

R9,999

$599

> 75 Agents

Setup & Onboarding for more than 75 individual agents.

Custom

Custom

Support Packages

Included in your Live package is the Basic support package, which provides technical assistance. Additionally, you have the option to upgrade to the Premium support package. Regardless of the package you choose, our team of friendly technicians will always provide industry-leading support.

Basic
Basic Support

First Response*

P1 4 hours
P2 16 hours
P3 1 week
Resolution Time*
P1 8 hours
P2 1 week
P3 3 weeks
Availability
Mon - Fri (8AM - 5PM)(SAST)
Mode of Communication
Email
*Best effort

Free

Free

Premium

Premium Support


First Response*
P1 1 hour
P2 8 hours
P3 16 hours
Resolution Time*
P1 4 hours
P2 16 hours
P3 1 week
Availability
Mon - Sun (8AM - 5PM)(SAST)
Mode of Communication
Email & Business Chat
*Best effort

R4,999

$299

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