Let’s chat pricing.

A breakdown of the Chat Inc Live platform packages and prices.

Chat Inc Live License Plans

Chat Inc Live Pricing

This is a fixed monthly platform fee for the usage of the Chat Inc Live platform based on the intended functionality you wish to use.

Live Icon-1
Standard

 Up to 8 Agents
2 Channels

--------------------------------

R1,999
/ month
$119
/ month
Get Started
iconPro
Pro

Standard Package
+ API Access

--------------------------------

R7,499
/ month
$449
/ month
Get Started
CustomIcon
Custom

100+ Agents


--------------------------------

Contact Sales
Contact Sales
Get Quote

+

meta-logo

messaging fees

These are the fees charged by Meta directly. This is a per conversation charge (24 hour window), and not per message. Every conversation is a 24-hour window where you (the business and user) can send unlimited messages at no charge.

Region:
Businesses Conversations

When a business sends the first message to open the 24-hour chat window.

This is applicable in outbound messaging by the business.

Every conversation is a 24-hour window where you (the business and user) can send unlimited messages at a single charge per conversation.

Utility Conversations

Facilitate a specific agreed-upon request or transaction or update to a customer about an ongoing transaction, including post-purchase notifications & recurring billing statements.

$ (USD)
R (ZAR*)
Authentication Conversations

Authentication templates enable businesses to authenticate users with one-time passcodes
e.g. Account Verification

$ (USD)
R (ZAR*)
Marketing Conversations

Includes promotions or offers, informational updates, or invitations for customers to respond / take action. Any conversation that does not qualify as utility is a marketing conversation.

$ (USD)
R (ZAR*)
Service Conversations

When a user sends the first message and the business replies to open the 24-hour chat window.

This is applicable where the business has a chatbot or agent support on their WhatsApp channel where users can contact them.

Every conversation is a 24-hour window where you (the business and user) can send unlimited messages at a single charge per conversation.

$ (USD)
R (ZAR*)

*exchange rate dependent

Extras

Package Extras

Expand your Live package with extra agents & channels.

Extra Agent

Add an extra agent license to your Live package

+R199 / month

+$12 / month

Extra Channel

Add an extra channel to your Live package

+R749 / month

+$45 / month

Setup & Onboarding

We will maximize your experience with our comprehensive Setup and Onboarding Service. This service includes platform training, account setup and assistance from an expert customer success hero.

This is a once off fee dependent on the number of agents trained.

< 20 Agents

Setup & Onboarding for less than 20 individual agents.

R4,999

$295

20 - 75 Agents

Setup & Onboarding for a group of 20 to 75 individual agents.

R9,999

$599

> 75 Agents

Setup & Onboarding for more than 75 individual agents.

Custom

Custom

Support Packages

Included in your Live package is the Basic support package, which provides technical assistance. Additionally, you have the option to upgrade to the Premium support package. Regardless of the package you choose, our team of friendly technicians will always provide industry-leading support.

Basic
Basic Support

First Response*
P1 4 hours
P2 16 hours
P3 1 week
Resolution Time*
P1 8 hours
P2 1 week
P3 3 weeks
Availability
Mon - Fri (8AM - 5PM)(SAST)
Mode of Communication
Email
*Best effort

Free

Free

Premium

Premium Support


First Response*
P1 1 hour
P2 8 hours
P3 16 hours
Resolution Time*
P1 4 hours
P2 16 hours
P3 1 week
Availability
Mon - Sun (8AM - 5PM)(SAST)
Mode of Communication
Email & Business Chat
*Best effort

R4,999

$299

LiveFooterQR