Let’s chat pricing.

A breakdown of the flEX platform and message pricing.

flEX [license + message fee]
+ Meta fee

flEX monthly license fee

This is a fixed basic monthly platform fee for the usage of the platform and it is based on the size of your contact database.

BroadcastStarterExpand
Starter

< 2.5K contacts

R999 / pm
$59 / pm
Get Quote
BroadcastLiteExpand
Lite

< 25K contacts

R4,999 / pm
$295 / pm
Get Quote
BroadcastBoostExpand
Boost

< 75K contacts

R9,999 / pm
$585 / pm
Get Quote
BroadcastProExpand
Pro

< 150K contacts

R14,999 /pm
$875 /pm
Get Quote
BroadcastEnterpriseExpand
Enterprise

More than 150K contacts

Custom
Custom
Get Quote
BroadcastCustomExpand

Coming soon...

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Message Handling Fee

This is the platform message handling fee for broadcasting messages from the platform. The fees are dependent on the type of messages being sent and are calculated per message sent. The flEX message handling only applies to business-initiated messages.

Standard

This is the basic WhatsApp message that includes the use of an image, buttons & quick replies.

R0.05 (per msg)

$0.003 (per msg)

PDF

A standard WhatsApp message with a single PDF document attachment.

R0.15 (per msg)

$0.009 (per msg)

Unique PDF

A standard WhatsApp message with a PDF document attachment that is unique to each contact. eg.) Account Statements

R0.25 (per msg)

$0.015 (per msg)

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Meta Messaging Fees

Meta Messaging Fees

These are the fees charged by Meta directly. This is a per conversation charge (24-hour window), and not per message. Every conversation is a 24-hour window where you (the business and user) can send unlimited messages at no charge.

Marketing Conversations i Marketing conversations are initiated by businesses to promote products or services, such as promotions, offers, or updates.

$0.0000 (USD) 0.00

Utility Conversations i Utility conversations provide information related to a transaction, like delivery status or appointment reminders, initiated by customers.

$0.0000 (USD) 0.00

Authentication Conversations i Authentication conversations help businesses verify the identity of users during situations like account login or recovery.

$0.0000 (USD) 0.00

Service Conversations i Service conversations are customer-initiated to provide customer support, address queries, and improve user experience.

$0.0000 (USD) 0.00

Extras

Setup & Onboarding

We will maximize your experience with our comprehensive Setup and Onboarding Service. This service includes platform training, account registration, training material and assistance from an expert customer success hero.

This is a once off fee dependent on the duration of the training and content covered.

Basic
Basic Onboarding

WhatsApp & Platform (Provision & Registration)
Yes
Platform Training
30 Min
Training Material (Onboarding guide & How-to vids)
Yes
WhatsAppify Course on COPY (2 hours)
No
Check-In
No

R1,999

$120

Standard
Standard Onboarding

WhatsApp & Platform (Provision & Registration)
Yes
Platform Training
60 Min
Training Material (Onboarding guide & How-to vids)
Yes
WhatsAppify Course on COPY (2 hours)
No
Check-In
4 - 30 Min Check-in for the first month

R3,999

$235

Premium
Premium Onboarding

WhatsApp & Platform (Provision & Registration)
Yes
Platform Training
2 Hr
Training Material (Onboarding guide & How-to vids)
Yes
WhatsAppify Course on COPY (2 hours)
Yes
Check-In
8 - 30 Min Check-in for the first two months
R7,999

$475

Support Packages

Included in all packages (other than Starter) is the Basic support package, which provides technical assistance. Additionally, you have the option to upgrade to the Premium support package. Regardless of the package you choose, our team of friendly technicians will always provide industry-leading support.

Basic support package is an optional extra for Starter at R1,499.

Basic
Basic Support

First Response*
P1 4 hours
P2 16 hours
P3 1 week
Resolution Time*
P1 8 hours
P2 1 week
P3 3 weeks
Availability
Mon - Fri (8AM - 5PM)(SAST)
Mode of Communication
Email
*Best effort

Free (excl. Starter)

Free (excl. Starter)

Premium

Premium Support


First Response*
P1 1 hour
P2 8 hours
P3 16 hours
Resolution Time*
P1 4 hours
P2 16 hours
P3 1 week
Availability
Mon - Sun (8AM - 5PM)(SAST)
Mode of Communication
Email & Business Chat
*Best effort

R4,999

$299

Campaign Execution

Hand us the reigns and we'll set up your campaign and rollout flawlessly, maximizing efficiency and engagement with your audience. Sit back and witness remarkable results.

Fixed Monthly Retainer
Service Includes

Contact Upload (Cleaning data, Uploading Contacts & Segmenting Audience)
Template Copy
(Advising & Finalizing)
Template Submission
Campaign Sending
Results Tracing & Sharing

R5,000 (per month)

R1,400

Campaign Execution

Service Includes

Template copy: Creation & Submission
Campaign Execution
Results available in platform

R2,400 (per campaign)

R0.05 (per msg)

Seperate results analysis & sharing

R1,600 (per campaign)

R0.05 (per msg)