Broadcast monthly license fee
This is a fixed basic monthly platform fee for the usage of the platform and it is based on the size of your contact database.
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Message Handling Fee
This is the platform message handling fee for broadcasting messages from the platform. The fees are dependent on the type of messages being sent and are calculated per message sent. The Broadcast message handling only applies to business-initiated messages.
Standard
This is the basic WhatsApp message that includes the use of an image, buttons & quick replies.
R0.05 (per msg)
$0.003 (per msg)
A standard WhatsApp message with a single PDF document attachment.
R0.15 (per msg)
$0.009 (per msg)
Unique PDF
A standard WhatsApp message with a PDF document attachment that is unique to each contact. eg.) Account Statements
R0.25 (per msg)
$0.015 (per msg)
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messaging fees
These are the fees charged by Meta directly. This is a per conversation charge (24 hour window), and not per message. Every conversation is a 24-hour window where you (the business and user) can send unlimited messages at no charge.
Region:
Business Conversations
Business can start a conversation with a client by sending them a WhatsApp template.
Every conversation is a 24 hour window where you (the business and user) can send unlimited messages at a single charge per conversation.
Utility Conversations
Facilitate a specific agreed-upon request or transaction or update to a customer about an ongoing transaction, including post-purchase notifications & recurring billing statements.
Authentication Conversations
e.g. Account Verification
Marketing Conversations
Includes promotions or offers, informational updates, or invitations for customers to respond / take action. Any conversation that does not qualify as utility is a marketing conversation.
Service Conversations
Conversations that are initiated by the users or customers of a business or organization. These messages help customers resolve enquiries.
*exchange rate dependent
Extras
Setup & Onboarding
We will maximize your experience with our comprehensive Setup and Onboarding Service. This service includes platform training, account registration, training material and assistance from an expert customer success hero.
This is a once off fee dependent on the duration of the training and content covered.
Basic
WhatsApp & Platform (Provision & Registration) | |
Yes |
Platform Training | |
30 Min |
Training Material (Onboarding guide & How-to vids) | |
Yes |
WhatsAppify Course on COPY (2 hours) | |
No |
Check-In | |
No |
R1,999
$120
Standard
WhatsApp & Platform (Provision & Registration) | |
Yes |
Platform Training | |
60 Min |
Training Material (Onboarding guide & How-to vids) | |
Yes |
WhatsAppify Course on COPY (2 hours) | |
No |
Check-In | |
4 - 30 Min Check-in for the first month |
R3,999
$235
Premium
WhatsApp & Platform (Provision & Registration) | |
Yes |
Platform Training | |
2 Hr |
Training Material (Onboarding guide & How-to vids) | |
Yes |
WhatsAppify Course on COPY (2 hours) | |
Yes |
Check-In | |
8 - 30 Min Check-in for the first two months |
$475
Support Packages
Included in all packages (other than Starter) is the Basic support package, which provides technical assistance. Additionally, you have the option to upgrade to the Premium support package. Regardless of the package you choose, our team of friendly technicians will always provide industry-leading support.
Basic support package is an optional extra for Starter at R1,499.
Basic
First Response* |
|
P1 | 4 hours |
P2 | 16 hours |
P3 | 1 week |
Resolution Time* | |
P1 | 8 hours |
P2 | 1 week |
P3 | 3 weeks |
Availability | |
Mon - Fri (8AM - 5PM)(SAST) |
Mode of Communication | |
Free (excl. Starter)
Free (excl. Starter)
Premium
Premium Support
First Response* | |
P1 | 1 hour |
P2 | 8 hours |
P3 | 16 hours |
Resolution Time* | |
P1 | 4 hours |
P2 | 16 hours |
P3 | 1 week |
Availability |
Mon - Sun (8AM - 5PM)(SAST) |
Mode of Communication |
Email & Business Chat |
R4,999
$299
Campaign Execution
Hand us the reigns and we'll set up your campaign and rollout flawlessly, maximizing efficiency and engagement with your audience. Sit back and witness remarkable results.
Per Campaign
Contact Upload (Cleaning data, Uploading Contacts & Segmenting Audience) | |
Template Copy (Advising & Finalizing) |
|
Template Submission | |
Campaign Sending | |
Results Tracing & Sharing |
R1,400
R1,400