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Proactive WhatsApp for Zendesk

Zendeskians! Let’s Smash 2024 together!

Meet us at Zendesk SKO San Diego and we’ll show you how the power of WhatsApp Proactive and Bulk messaging can:

  • Grow your deal size, Seats, MAUs and Notifications
  • Open up more opportunities in CX and EX with our shared Case Studies
  • Help you handle those pesky WhatsApp Customer objections and questions

Chat Inc Proactive is a native WhatsApp app for Zendesk that agents can use from their workspace to send outbound WhatsApp templates to new contacts or re-open conversations with existing contacts, one-to-one or in bulk.

We'll be at Zendesk SKO in San Diego! Don't miss this opportunity to meet with the team!

Access key info anytime: product details, Slack channel, and support.

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Exclusive Meetings @
Zendesk SKO 2024

Attention Zendesk Account Executives! We're eager to connect and explore synergies, discuss partnerships, and pave the way for mutual success. Your expertise is invaluable, and we're excited to show you how Chat Inc. can amplify your Zendesk offerings. Ready to take your client's WhatsApp strategy to new heights? 🙌

🔍 Discover the Power of Chat Inc:

  • 💬 Enable Customer Service teams to effortlessly reopen the 24-Hour conversation window.
  • 📈 Execute impactful WhatsApp outbound campaigns, driving sales and sparking conversations.

🗓️ Schedule a Quick 15-Minute Chat: We invite you to a brief discussion to explore how Chat Inc.'s WhatsApp Broadcast & Proactive can enhance Customer Service and drive Monthly Active Users (MAUs) for your clients. Let's make it happen! 🙌

🌐 Stay Informed with Chat Inc Slack: Join our dynamic Slack Channel for real-time updates on product info, case studies, feature releases, and more. It's the hub for staying ahead in the Chat Inc. community. 🙌

Let's collaborate for success! Looking forward to our conversation.

SKO Bot

View our WhatsApp
SKO Bot Experience

The Power of WhatsApp inside the Zendesk Agent Workspace

With Chat Inc Proactive, anticipate customer needs and respond promptly, all from one centralized platform.

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Proactive_OpenMessage
Start New Conversations

Proactively send WhatsApp Templates to customers without an open ticket in Zendesk.

Proactive_ReOpenConversation
Re-open WhatsApp Tickets

Re-open WhatsApp tickets that have closed due to the 24 hour conversation window.

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Bulk Messaging

Broadcast bulk WhatsApp Campaigns synced directly with your Zendesk contacts (via tags).

Proactive_InteractiveMessage
Interactive Messaging

Send WhatsApp messages that contain quick reply buttons, images, documents and variables.

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Ticketing Automation

Automatic ticket creation when users reply to your WhatsApp template messages.

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Tracking & Reporting

Measure performance of one to one and blast campaigns with tracking and analytics.

See what you can do with Chat Inc Proactive & WhatsApp

Empower your customer process with proactive today. Choose the best option to always stay ahead.

3Dots
Ready for a game-changer? Explore the seamless power of Proactive in a personalised demo with our onboarding team. Unleash efficiency, embrace innovation – schedule your demo now! 📈💡

Software Packages & Pricing

We offer simple pricing plans. Annual and monthly pricing, find a plan that best suits your needs.


One-to-One

$ 49 pm

  • Send one-to-one Proactive WhatsApp Notifications

  • 20 Agents

    20 Agents

  • 20 Agents

    $2 per additional agent per month

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    Re-open Individual WhatsApp Tickets

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    Proactively Message a Customer without a ticket

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    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Blast

$ 149 pm

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

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    1 User

  • $9 per additional user per month

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    Re-open Individual WhatsApp Tickets

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    Proactively Message a Customer without a ticket

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    Template Manager Dashboard

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    Send Bulk WhatsApp Broadcast Campaigns

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    Integrated with Zendesk Customer Database

Most Popular
Suite

$ 159 pm

  • Everything in one conveniently bundled package, Better Together

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    20 Agents + 1 User

  • $2 per additional agent / $9 per additional user per month

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    Re-open Individual WhatsApp Tickets

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    Proactively Message a Customer without a ticket

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    Template Manager Dashboard

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    Send Bulk WhatsApp Broadcast Campaigns

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    Integrated with Zendesk Customer Database

  • Spam testing and Blocking

  • Spam testing and Blocking

One to One

$ 79 pm

  • Send one-to-one Proactive WhatsApp Notifications

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    20 Agents

  • $3.5 per additional agent per month

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    Re-open Individual WhatsApp Tickets

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    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • Send Bulk WhatsApp Broadcast Campaigns

  • Integrated with Zendesk Customer Database

Blast

$ 199 pm

  • Broadcast bulk WhatsApp Campaigns synced with Zendesk contacts

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    1 User

  • $15 per additional user per month

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Suite

$ 221 pm

  • Everything in one conveniently bundled package, Better Together

  • CircleWavyCheck-3

    20 Agents + 1 User

  • $3.5 per additional agent / $15 per additional user per month

  • CircleWavyCheck-3

    Re-open Individual WhatsApp Tickets

  • CircleWavyCheck-3

    Proactively Message a Customer without a ticket

  • CircleWavyCheck-3

    Template Manager Dashboard

  • CircleWavyCheck-3

    Send Bulk WhatsApp Broadcast Campaigns

  • CircleWavyCheck-3

    Integrated with Zendesk Customer Database

Interested? Let's get in touch!

Chat with one of our experts today, let us walk you through the the capabilities and pricing plans.

Explore Our Video Resource

Looking for tutorials or how to guides? Browse the Cha Inc knowledge resource.

setting up proactive
Chat Inc Proactive | Setting up Chat Inc Proactive

Chat Inc Proactive for Zendesk enables you to message your customers directly on WhatsApp from the agent workspace.

Today Anna will be showing you how to set up & configure Chat Inc Proactive from the Zendesk platform.

proactive - messaging
Chat Inc Proactive | WhatsApp Customers Directly from the Zendesk Agent Workspace

Chat Inc Proactive One-to-One package for Zendesk enables you to message your customers directly on WhatsApp from the agent workspace.

Today Anna will be showing you how to Create & Send a proactive notification to new and existing customers.

proactive - messaging
Chat Inc Proactive | Reopening a WhatsApp ticket in Zendesk

In this tutorial we'll be showing you how to use Chat Inc Proactive to reopen the WhatsApp 24-hour customer care window by sending pre-approved WhatsApp templates to your clients within the Zendesk agent workspace.

Got a few more questions?

Is there a trial version?

Yes, there is a 14-day free trial available.

How does Chat Inc Proactive work?

Chat Inc Proactive integrates with Zendesk Agent Workspace and enables you to re-open closed WhatsApp tickets, send WhatsApp Template Messages without an open ticket, manage WhatsApp Template Messages on your Sunshine Conversations Account, and more.

How can I manage WhatsApp Template Messages on my Sunshine Conversations Account?

Chat Inc Proactive provides the ability to create, edit, update, and delete WhatsApp Template Messages directly from your Sunshine Conversations Account. This allows you to maintain and customize your templates as needed.

How do I install Chat Inc Proactive?

Ensure you have all the required add-ons & packages. Then follow this easy tutorial to get setup in a matter of minutes.

What do I need to get started?

You will need:

1. Zendesk Professional or higher (Sunshine Conversations is included)

2. Sunshine Conversations Activated (Speak to your Zendesk Account Executive)

3. Your desired Chat Inc Proactive Package.

4. Be aware of the additional META messaging charges.

Where can I get training videos?

Certainly! You can find all training videos here

Can agents preview WhatsApp templates before sending them?

Yes, agents using Chat Inc Proactive can preview WhatsApp templates within the agent workspace before sending them to customers. This ensures that the message appears as intended.

How can Chat Inc Proactive help me update customers on support issues via WhatsApp?

Chat Inc Proactive enables you to easily update customers on support issues via WhatsApp by sending them proactive WhatsApp Template Messages. This allows for timely and efficient communication.

What access permissions do I need to use Chat Inc Proactive?

To use Chat Inc Proactive, you need admin access to Zendesk Support, admin access to Sunshine Conversations, and Zendesk Chat Messaging enabled. These permissions ensure smooth integration and functionality.

Do I need Zendesk Chat Messaging and Zendesk Chat enabled to use this tool?

Yes, both Zendesk Chat Messaging and Zendesk Chat need to be enabled for you to utilize the full features of Chat Inc Proactive. These components work together to enhance your WhatsApp messaging capabilities.

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