Products
Software
Chat Inc Flex
For marketing pros wanting to acquire leads on WhatsApp, in-store, online or social media ads.
Chat Inc Live
WhatsApp and Instagram Agent inbox with all the features, but without the hefty price tag.
Chat Inc Automate
Automate 80% of your customer interactions and transactions with WhatsApp chatbots and AI.
Chat Inc Proactive
Get the power of WhatsApp broadcast messaging inside the Zendesk agent workspace.
Use Cases
Performance Marketing
For marketing teams that want to introduce WhatsApp marketing into their digital channel strategy.
Customer Experience
Let agents zip through tasks with our collaboration tools, and take the guesswork out of ticket resolution.
Employee Experience
For ITSM & HR professionals that want to reach hard-to-contact employees
Enterprise Chat Bots
When you need to process transactions or signups at scale, with deep analytics on user behaviour and tracking.
Services
Hire a WhatsApp Expert
Need help navigating the world of chat commerce, Meta and WhatsApp solutions?
Done-for-you Campaigns
Limited bandwidth? Let us take care of everything. Get help sending your next WhatsApp Marketing campaign.
Highly Integrated bots
Development of high volume and highly available chatbots that integrate deep into your backend.
Hi, I'm Michelle
Just drop me a line if you're in need of some guidance on the best solution for your use case.
Platform
flEX
Reaching customers can be hard, flex makes it easier.
Designed to help Digital Marketers run interactive promotions, capture high-quality leads, and drive online and in-store revenue. With automated messaging, interactive campaigns, and data-driven insights,
flEX
enables you to reach, promote, and convert leads at scale - all within WhatsApp.
Features
Broadcast Advertising on WhatsApp
Send special offers, seasonal sales, Vouchers or Rewards.
In-store Lead Acquisition
Capture and score leads anywhere offline.
Smart Audience Segmentation
Send highly targeted & personalised campaigns.
Template and Carousel Management
The easiest way to build WhatsApp Templates.
Opt-in Management
Remain compliant with easy consent management.
Enhance your workflows
AI or Human Chat with Customers
Enable Customer Self-service
Take a quick tour
Resources
Knowledgebase
Chat Inc Flex
For marketing pros wanting to acquire leads on WhatsApp, in-store, online or social media ads.
Chat Inc Live
WhatsApp and Instagram Agent inbox with all the features, but without the hefty price tag.
Chat Inc Proactive
Get the power of WhatsApp broadcast messaging inside the Zendesk agent workspace.
Blog
View All
RSVP for Events Using WhatsApp: A Guide to Effortless Event Management
Learn how to leverage the WhatsApp Business API for post-event feedback and RSVPs with Chat Inc.'s expert guide. Enhance your event management!
WhatsApp: A More Secure and Cost-Effective Alternative to Employee Email Addresses
Learn how WhatsApp offers a secure, cost-effective alternative to employee email addresses, enhancing communication with remote, factory, and frontline workers.
Resources
Estimate Calculator
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Interactive reports
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Pricing
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All the knowledge
Explore step-by-step video guides for Flex, Live & Proactive – everything you need to master our products.
Flex
Live
Proactive
Sending Campaigns
Learn how to send your first bulk WhatsApp campaign using your META-approved template message in the Flex platform.
Template Button Combinations
Learn about the different button types you can add to your WhatsApp META templates in the Flex platform.
Managing Templates
How to create and submit a bulk WhatsApp template message from the Flex platform using META guidelines.
Creating Journeys
Learn how to create a chat journey in the Flex platform to enhance and personalize your WhatsApp campaign experience.
Managing Audiences
Find out how to efficiently manage your contacts by organizing them into specific audience groups for bulk sending in Flex.
Creating Contact Import Files
Learn how to bulk upload your contact lists into the Flex platform for easier audience management and campaign setup.
flEX for Marketing Walkthrough
Get a feel for Chat Inc flEX in the Marketing space with this quick platform showcase with your host, Michelle Matthee.
Platform Guide
Get a feel for Chat Inc flEX in this quick platform showcase with your host, Michelle Matthee.
Conversation Workspace
Get acquainted with the Conversations tab to make the most of Live and explore its full range of messaging features.
Admin Settings
Explore the Admin settings section to help you with setup requirements and get the most out of the Chat Inc platform.
Help Centre
Set up your Help Center by creating a self-service portal and adding articles for quick customer and agent information access.
Conversation Reporting
Explore the Reports tab to track agent activity and performance, ensuring your support team stays efficient and effective.
Managing Conversations
Explore Conversations to edit client info, add labels and attributes, and effectively utilize automations for better support.
Messaging Clients
Message clients using Contacts, WhatsApp templates, and canned responses to streamline your communication.
Managing Contacts
Explore the Contacts tab in Chat Inc Live to easily view, filter, edit, and directly message your selected client contacts.
Agent Profile Settings
Explore agent profile settings to personalize your Live experience & maximise your platform productivity.
Platform Orientation
Take a quick tour of the platform and its key features, so you're fully prepared to get started right after logging in.
Using the Template Wizard
Create WhatsApp message templates within Zendesk and submit them directly to Meta for quick template approval.
Tracking & Analytics
Track and analyze your WhatsApp data directly within Zendesk to optimize your communication and insights.
Sending Bulk WhatsApp
Send bulk WhatsApp template messages efficiently to grouped contacts, streamlining your communication process.
Reopening a WhatsApp Ticket
Use Proactive within Zendesk to reopen WhatsApp's 24-hour window by sending pre-approved templates to clients.
WhatsApp From Zendesk
Learn how to easily create and send proactive notifications to engage both new and existing customers effectively.
Setting Up Proactive
Set up and configure Chat Inc Proactive directly from the Zendesk platform to start sending proactive messages with ease.
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