Grow your audience

Growing and enriching customer data with WhatsApp flows.

GROW is a WhatsApp data-capture solution from Chat Inc. Turn a QR scan at the till, on a poster, or inside your app into a fully enriched, opted-in customer profile — ready for hyper-personalised marketing in minutes.

100% opt-in · POPIA / GDPR ready5–8 min average flow completion90%+ completion rate on live flows

Sample the modules you can launch today.

Scan or build a GROW module in minutes, then push the live experience to your customers in the same afternoon.

Personalised Shopping

Offer tailored products and deals based on your customer database. Drive more purchases while gathering valuable insights like preferences, trends, and hot products.

Catalogue Lookbook

Create shoppable lookbooks that showcase curated products and deals, guiding customers to browse and buy while capturing insights on what they view, save, and click most.

Every scan becomes a customer you can talk to again.

01 / CAPTURE

Opt-in, every time

WhatsApp Flows open a structured conversation on the customer’s phone — no forms, no friction. Consent and source are recorded against the profile.

02 / ENRICH

Profile depth that matters

Collect basic contact info, plus the attributes your campaigns need: store, category, channel preference, frequency, birthday — all in one flow.

03 / ACTIVATE

Ready for the next send

Enriched profiles land in your Customer Data Platform and can be segmented and pushed to flEX, Automate, or Live — with no engineering work.

A five-step loop from scan to sale.

Direct customers into a data-collection flow, enrich the profile, and feed it straight back into your marketing engine. No app downloads. No broken web forms.

Scan QR code

Direct customers into a data-collection flow from any surface — in-store, packaging, receipts, ads, or your existing app.

Collect basic data

Capture name, contact, ID, gender and marital status in a friendly WhatsApp Flow that loads in seconds.

Personalised data & opt-in

Enrich the profile with categories, channel preference and frequency, with clear opt-in at every step.

New leads captured

Every profile lands in the Customer Data Platform with source, campaign, and store attribution baked in.

Hyper-personalised campaigns

Segment and launch targeted marketing in flEX or Automate — driving measurable revenue from day one.

RSVP for Events Using WhatsApp: A Guide to Effortless Event Management

WhatsApp: A More Secure and Cost-Effective Alternative to Employee Email Addresses