When a South African applies for credit on WhatsApp, submits documents, opens a bank account without leaving the chat, or buys prepaid electricity in under 60 seconds, odds are Chat Inc is underneath.
South Africans transact over a billion rand in transactional value a year through just one of our bots. For nearly a decade, we've been the social commerce backbone of South African retail, banking, and telco. Quietly embedded in some of the country's most recognisable brands.
We pioneered chat-based credit in retail, boarding passes in aviation, and multi-country enterprise chatbot deployments across the continent. Chances are you transacted with one of them, even if you've never heard of us. We don't talk much. The work does. An official Meta Business Partner.
Built in South Africa and still run from here.The platform spans four products, each solving a specific piece of the social commerce conversion journey, sharper together than apart.
Help clients win back the customers who walked away mid-application. Credit applications, KYC with document verification, remittance banking, all inside the WhatsApp chat the customer is already in. Step-level journey insights show you exactly where customers are dropping off, and where journeys need optimisation. Native integration into the enterprise, CRM, and ERP systems.
Chatbots and AutomationsReach the customer you actually have, on the channel they actually read with our outbound layer brands use to reach customers on WhatsApp. A built-in CDP with contact intelligence so you stop burning spend on dead numbers. Rich media, carousels, and journeys. Step-level campaign tracking and insights. Native Shopify integration, plus file drop ingestion to bypass the need for integration.
Boost WA MarketingSell where the desire actually happens. A pop-up shop you can drop into any channel. App-like experiences without the download. No redirects. No landing pages. No lost sales between tap and the checkout.
Build StorefrontsA Meta Tracking Pixel for Physical Retail. A plug-and-play hardware bridge (global patent pending) that sits between any POS and printer. Pixel identifies customers at the point of sale and pushes matched purchase data to your eCommerce backend and Meta Conversions API all in real time. No integration. No code. Live in 10 minutes. The result: your Meta ads optimise for real buyers, wasted retargeting stops, and the same unified profile powers personalised marketing across every channel you already run. Every sale makes the next one cheaper to win and compounds return-on-ad-spend.
Track PurchasesTen years doing the hard part. Come find us at Stand C11 at Converge Africa. Let's talk about where your biggest conversion opportunities are hiding.
